Over The Air Problems

Yesterday, March 26th 2016, we had technical issues with our Over The Air transmission that reduced our total power output on our Ch 21 transmitter.  Some homes receiving over the air transmission through antennas may have experienced issues.  We resolved the issue that we had yesterday but are still experiencing a separate issue that has resulted in a reduced overall power.  We are working with our transmitter vendor to get the problem resolved as quick as possible.

Unrelated to the above issue, we did experience a technical problem with Ch 39’s transmitter that has reduced our power output.  We are in the middle of trouble shooting this problem and are working towards a timely resolution.

Thank you for your understanding.

-KTVZ Engineering

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BendBroadBand Viewers

Update 1:30 AM

All services were restored around 1:20 AM.

1/28/2016 12:15AM

Directly following the conclusion of The Tonight Show with Jimmy Fallon we will be performing maintenance on our distribution to BendBroadBand.  There will be momentary disruptions in all our services over the course of the hour scheduled maintenance window.

We will be implementing a redundancy into our system to ensure that BendBroadBand customers will receive our signal throughout certain equipment failures as a secondary/backup feed will be delivered to BendBroadBand.

Thank you for your viewership as well as your understanding of this maintenance window.

-Daniel

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Grizzly Mountain Translators

1/21/2016 Update:

We have resolved the issue and services have been restored for our translators serving Prineville and Madras.  Thank you for your patience.

1/20/2016

Our translators on Grizzly Mountain are currently experiencing technical difficulties resulting in outages.  We are aware of the issue and are working on a resolution.  We will have more details on the outage tomorrow morning.  We apologize for the inconvenience.

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Channel 24 OTA Viewers in the Spring River Butte Area

UPDATE: 6/18/2015 – 5:00PM
Our scheduled maintenance has been completed and our channel 24 services have been restored. Thank you for your patience.

Viewers in Sunriver and North La Pine viewing our services on Digital Channel 24 will experience outages on Thursday 6/18 for maintenance.  This outage is planned to start at 9 am local time and will work diligently to complete the maintenance by close of business Thursday.  I will provide updates tomorrow as we proceed.

Thanks

-KTVZ Engineering

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Technical Difficulties with NBC National Services

11:27am 6/7/2015 – UPDATE

We have identified, and resolved the satellite reception issue.  Again we thank you for your patience and appreciate your viewership!

10:20am 6/7/2015

KTVZ is currently experiencing satellite issues receiving the national NBC signal.  Issues began around 9:10 am.  We are currently working on the problem and apologize for any inconveniences.

Thank you for your patience

-KTVZ Engineering

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Meredith Viera Live Audio Issues

– 5/13/15 9:50am

We have had reports of Audio issues on this morning’s Meredith Viera on Fox.  We are currently looking into this.

-Daniel

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KTVZ Services on Crestview Cable

As some of you are aware Crestview Cable has had some intermittent issues with lip sync on our KTVZ service supplied by Crestview Cable in the Madras, La Pine, Crooked River Ranch and Prineville areas.

Crestview engineers have resolved the issue and are looking into a root cause and permanent fix.

As always we appreciate your feedback and your viewership.

-KTVZ Engineering

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