Frozen video on The CW

There was an issue that caused the digital video on NTVZ-SD/HD (The CW) to freeze. The problem was resolved around 5:10PM.

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About Justin LaPrelle

Justin LaPrelle is the Chief Engineer for KTVZ-TV News Channel 21, KFXO-CA Fox Central Oregon, KQRE-LP Telemundo, and The CW Network in Bend, OR.
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5 Responses to Frozen video on The CW

  1. Cheryl says:

    So nice you blogged that NTVZ-SD channel 27-2 (the CW) was working again. What’s happened to KGW-HD (NBC) on channel 8-1 & KGW 24/7 on channel 8-2, those two channels haven’t worked correctly for about a week now!!!! And since the GUIDE hasn’t worked since the beginning of 2012 there is no way to see if KTVZ (NBC) will be airing certain NBC programs. Last night (January 15th) I was looking forward to watching the Golden Globe Awards show but with KGW-HD channel 8-1 not working and KTVZ not showing/airing the show my son came to my rescue—he pointed his laptop (with webcam) towards his big flat screen HDTV and with us using a “video chatting program” (Logitech Vid) I was able to watch the awards show and visit with my son too–(he lives in Everett, WA)—thank goodness for “high technology” because “local” doesn’t work right most of the time!

    • KGW is not part of our company. If you are having issues receiving their programming you can contact them via their website: http://www.kgw.com

      The Electronic Program Guide (EPG) for KTVZ is working fine. Perhaps you did not rescan your TV/converter box after we made changes to the translators in your area. Conduct a rescan on your DTV tuner and the EPG will show up.

  2. Cheryl says:

    I get my over-the-air channels from Grizzly Mtn—I did a channel rescan on my HDTV as you suggested and this is the results: KFXO-HD ch. 20-1, KQRE-SD ch. 20-2, KTVZ-HD ch.27-1, NTVZ-SD ch.27-2 & KFXO-SD ch. 27-3 the “Guide” does NOT work!!!

    KTVZ-HD ch. 21-1, NTVZ-SD ch. 21-2 & KFXO-SD ch. 21-3 the “Guide” DOES work!!

    In your blog entry dated December 22, 2011 it stated a new digital translator was installed on Grizzly Mtn. –which is the “significantly higher power” channels 27-1, 27-2, 27-3 OR 21-1, 21-2, 21-3??? I am confused!

  3. Cheryl says:

    I’m going to add more information so you will have a better understanding—–I ONLY use Grizzly Mtn. to get my over-the-air channels.

    on channels OPB ch. 11-1, OPB plus ch. 11-2, KTVZ-HD ch. 21-1, NTVZ-SD ch. 21-2, & KFXO-SD ch. 21-3 the “GUIDE” works great!!! (because the date and time are correct!)

    on channels KFXO-HD ch. 20-1, KQRE-SD ch.20-2, KTVZ-HD ch. 27-1, NTVZ-SD ch. 27-2, & KFXO-SD ch. 27-3 the “GUIDE” doesn’t work at all—–the date shows correctly BUT the TIME is NOT correct –therefore the “Guide” doesn’t work!!!!

    I have a HDTV and a digital antenna.

  4. Cheryl says:

    I took your advise and contacted the KGW engineer and let him know their signal from Grizzly Mtn. wasn’t working properly–his response was: “We were very pleased to upgrade the Grizzly translator site to digital high definition. Apparently something has failed.
    I will be going to Grizzly during the next break in the weather to begin repairs. Can’t offer a time line but it is a high priority for us.”

    Last night I started receiving the KGW channels again (8-1, 8-2 & 8-3)!!!!!

    So glad I am able to receive KOIN channel 6-1, KGW channels 8-1, 8-2, 8-3, OPB channels 11-1 & 11-2 and KATU channel 29 because KTVZ channels 21-1 & 27-1, NTVZ channels 21-2 & 27-2 and KFXO channels 21-3 & 27-3 aren’t working now since 2 PM today (January 18th).

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