Bend Broadband Video Drop-offs

We are aware of the service interruptions that Bend Broadband customers may be experiencing with our signals. The Digital Video Engineering and Network Infrastructure teams are working diligently to track down the faulty piece of equipment that is causing intermittent audio and video drop-offs. There are multiple layers of infrastructure required to send a signal, and sometimes intermittent technical difficulties take time to identify.

Thank You for your patience.

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BendBroadband Audio Issues

2/7/17 7:42pm Update – We have resolved the problem and you should be able to either REVERT your set top box back to the ‘Default’ setting or leave your set top box configured for English.  Both will work fine.

2/7/17 5:45pm – We have been informed of audio issues from BendBroadband customers viewing KTVZ’s HD channel 605.

While we work on correcting the source of the problem we have identified an immediate fix.

Through your BendBroadband set top box and BendBroadband remote perform the following:

  1.  Push the ‘Menu’ button twice.
  2.  With the down arrow Scroll to ‘Setup’ and push the OK button
  3.  With the down arrow scroll down to Audio Setup (3rd option) and push Ok
  4.  With the right arrow change the Channel Default Track to english and push Ok.

Once you complete the above audio should be restored and you can exit out of the menu.

KTVZ Engineering

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Ch 30.1/2/3 in La Pine and South County

Feb 1 2017 4:30 pm – Channels 30.1/2/3 have been restored.

Feb 1 2017 Update – Yesterday we attempted to head up Finley Butte and were unsuccesful at getting up the trail.  We have rented snowmobiles and will be heading back up to make another run today.  We will post more when we reach the translator and are able to assess the situation.  Thanks for your patience.

January 30th – We have been informed of a possible outage on our Ch. 30 translator servicing the La Pine area.  We will be heading that way as soon as possible to check on the issue.

Thank you for your patience and if you are picking us up OTA in the area you likely can receive the analog channels that are still transmitting from that same location.

We hope to have service restored by tomorrow, assuming we are able to safely get up the butte.

-KTVZ Engineering

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Reported Outages in Northern Central Oregon

Update 1/27/17 – We have resolved the issues that were causing transmission problems on both Ch 27 as well as 21 in norther Redmon, Prineville, and Madras.

We are currently investigating signal outages/issues in northern Central Oregon.  The reports are in identifying Ch 27, which is a duplication of our Channel 21 services for the area.

We are hopeful that this will be resolved by mid-morning tomorrow 1/26/2017.

-KTVZ Engineering

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KFXO-LD Over The Air Issues

We are currently experiencing issues with our KFXO service.  This affects all OTA viewers in central Oregon as well as Dish and Direct satellite subscribers along with Crestview cable subscribers.

You can alternatively view KFXO on the following channels in the following areas:

21.3 – Bend and surrounding areas
27.3 – Prineville/Madras and surrounding areas.

We are working diligently on resolving this issue.

Thanks,
Engineering

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Aug 23 early morning maintenance

We are currently working on our primary transmitter.  During this maintenance our service will have minor disruptions for Over the Air viewers as well as Dish Network, Direct TV and Crestview cable subscribers.

 

Thank you for your patience.

 

-KTVZ Engineering

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BendBroadBand Services

July 12th 1:34 am Update

All services have been restored.  The outage lasted from approximately 20 minutes from 12:40am through 1:00am

-KTVZ Engineering

 

July 12th 12:40am

We are currently performing maintenance that is disrupting our service to BendBroadBand.  This maintenance started at 12:40am Tuesday July 12th.  We are working quickly to restore services and are expecting a down time of less than 1 hour.

Thank you for your patience

-KTVZ Engineering

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